Amwell review 2022: What to know

This article details Amwell, including what it offers, costs, strengths and weaknesses. It also looks at how Amwell is compared to its competitors and answers some common questions.

Amwell is a digital healthcare brand. Customers can consult a doctor and receive a prescription through the platform.

The company states that it offers treatments for over 50 common health considerations, from infections and acne to Alzheimer’s disease. It also states that it will provide guidance on contraception and emergency care.

Some of the benefits of using Amwell are:

• Accessibility: Logging on to the Amwell portal may be more convenient and accessible than a doctor’s appointment.
• Selection: If there are multiple suitable doctors, one can choose who to consult.
• communication: Live video calling options are available for doctor consultation. This may be better than using chat.
• privacy: According to the company, using secure data transfer, Health Insurance Portability and Accountability Act 1996.. This means that all health data, including video calls with doctors, will be processed safely and confidentially.
• coverage: The company accepts health insurance payments, including payments from United Healthcare.

Some of the drawbacks are:

• cost: Each doctor’s appointment costs at least $ 79, excluding treatment costs. Certain types of consultations cost more.
• Applicability: According to Amwell, the service is not suitable for people in serious or life-threatening conditions.
• Prescription restrictions: The company states that it complies with legal restrictions on medicines that doctors can prescribe online, including regulated medicines.
• age limit: Amwell does not provide psychiatric treatment to people under the age of 18.

Those who do not need a doctor’s consultation due to a serious condition but want to talk to a doctor may find Amwell suitable. Your doctor can issue several prescriptions and give you regular health checkups.

The conditions that the Amwell team can support include:

According to Amwell, the service is not suitable for people seeking treatment for cancer or heart attacks, for example. However, one can get a second opinion about some serious health conditions.

The company also states that the service is not suitable for suicidal ideation and suicidal people.

First, you need to provide your personal information and create an account. You can also insure at this stage.

Then, based on the doctor’s experience and evaluation, select a doctor to consult.

Once selected, you can start a virtual visit immediately using live video or chat. All of these are available from your desktop or mobile app.

Among other options, the company offers:

• urgent care: It is for people with symptoms such as allergies, acne, cold sores, or urinary tract infections.
• Treatment: This includes treating depression and panic attacks, and counseling couples.
• Psychiatry: These services include care and medication for people with anorexia, anxiety disorders, depression, or bipolar disorder.
• Breastfeeding support: People can get general problems such as candidiasis and nipple pain, as well as guidance on getting back to work.
• Nutritional counseling: This is suitable not only for people with diabetes and vitamin deficiency, for example, but also for people who are interested in weight loss.
• Pediatrics: This includes treatment and guidance for problems such as ear pain, rashes and bronchitis.
• Women’s health: This includes care for sexually transmitted diseases and vulvar pain, as well as contraceptive guidance and prescriptions. However, online consultation may not be appropriate if a physical examination is required to investigate menstrual bleeding or yeast infections.
• Second opinion: Amwell states that it is not a suitable platform for people with serious illness. However, one can get a de facto second opinion from a specialist about a variety of serious conditions, including cancer, and about surgery and other high-risk treatments.

The cost depends on the type of service a person chooses. For example, one can expect to pay up to $ 129 for a treatment session, $ 279 for an initial psychiatric session, and $ 109 for a follow-up session.

The most expensive Amwell service is the second opinion service, which costs about $ 1,850.

Amwell accepts insurance from a wide range of providers, including Cigna and Affinity.

At TrustPilot, Amwell has a 2.9 out of 5 rating based on over 2,000 reviews. According to positive reviews, this service was particularly useful during the blockade.

Negative reviews list a variety of issues, including slow service, slow prescription delivery, and prescriptions not reaching the selected pharmacy. Some customers also report that they will be billed twice.

On the Better Business Bureau website, which is not accredited by the company, Amwell gives one of five stars based on three reviews.

According to the agency, Amwell received 63 complaints over three years and closed 23 of them. Customers have reported issues with payments, refunds, customer support, and insurance denials.

Here’s how Amwell compares to its competitors:

In 2020, the US Centers for Disease Control and Prevention (CDC) reported: 154% increase The telemedicine visit in March of that year was partly due to changes in health policy during the COVID-19 pandemic compared to the same month in 2019.

Current research suggests that online therapies may be beneficial, but research into their accessibility and efficacy is still quite limited.

A 2020 review A study comparing online and face-to-face cognitive-behavioral therapy sessions for depression found that online therapy was as effective as face-to-face therapy.

According to a 2020 survey, the benefits of online therapy include cost savings, no waiting lists, and no business trips.

however, 2014 survey It addresses concerns about online security and how online programs can be adapted to a wide range of people who use these services compared to those seeking face-to-face therapy.

Find out more about the benefits of online therapy.

To get started, you first need to select an insurance company and start creating an account on the Amwell platform. After that, one can see the telemedicine options available to him.

Then send your personal information to complete your account.

Here are answers to some common questions about Amwell.

Is Amwell perfect for me?

Amwell is not suitable for everyone and the company is open about what health conditions it cannot handle.

For example, we do not provide services to people who have a lot of serious health conditions or who need a medical examination.

It is also worth noting that the cost can be very high. Before signing up to use Amwell, it’s important to consider your healthcare needs, scope, and budget.

How much does Amwell cost per visit?

The cost depends on the service a person needs. For example, a customer can expect to pay about $ 79 for an emergency medical appointment.

What kind of treatment does Amwell offer?

One has access to psychiatric services for loss of appetite, anxiety disorders, bipolar disorder, depression, obsessive-compulsive disorder, insomnia, and other conditions.

Amwell is a telemedicine company. This may be suitable for people who need quick access to a doctor for certain reasons, such as nutrition-related, psychiatric, or pediatric care.

Reviews vary and many report customer service and payment issues.

A person cannot use Amwell for health emergencies, conditions requiring physical examination, or serious conditions such as cancer. Also, some people may not be able to get a prescription online. In addition, some services have an age limit.